Esyasoft Case Study: Zoho Creator and Zoho People

At a glance

3Regions Unified (IN, AE, UK)

1Global HR Control Tower

9HR Dashboard Modules

15-60mDelta Sync Freshness

The challenge

What Esyasoft needed to fix

Esyasoft (Adani Group) partnered with Shyphan to deliver one global HR control tower in Zoho Creator. Esyasoft runs live HR operations on separate Zoho People instances in India, UAE and UK, with Azerbaijan and Indonesia on the way. Leadership had no single, trustworthy view across them.

Esyasoft runs live HR operations on separate Zoho People instances in India, UAE and UK, with Azerbaijan and Indonesia on the way. Leadership had no single, trustworthy view across them.

Fragmented Regional HR DataEach region’s people data lived in its own Zoho People org, with no global source of truth.
Multiple Regional LoginsLeaders and HR had to log into several systems to see the full picture.
Manual ConsolidationCross-region reporting meant slow, error-prone spreadsheet stitching every cycle.
Inconsistent Regional FieldsDifferent field names and values made KPIs hard to compare across countries.
No Leadership VisibilityThere was no live, drill-down dashboard for cross-region headcount, attrition or cost.
Slow Country ExpansionAdding Azerbaijan and Indonesia meant repeating setup from scratch each time.

Computer monitor showing data charts and tables. Photo credit

Before and after

What changed for the team

BeforeAfter

Each region's people data lived in its own Zoho People org

Regional data feeds one canonical HR data model in Zoho Creator

Leaders logged into several systems to see the full picture

Leadership opens a single dashboard for the whole workforce across three regions

Cross-region reporting meant slow spreadsheet stitching every cycle

Scheduled delta sync every 15-60 minutes keeps KPIs fresh without manual work

Adding Azerbaijan and Indonesia meant repeating setup from scratch

Azerbaijan and Indonesia can be onboarded with a repeatable template

How it works

The business process, step by step

01
Zoho People (India)
HR teams in India keep headcount, leave and payroll inputs in the India Zoho People instance, which Shyphan configured for the India entity. It remains the source of record for India.
02
UAE HR system
The UAE team keeps managing employee records in its own regional HR system. The region retains ownership of its data, and only governed extracts are shared with the global platform.
03
UK HR system
The UK team works the same way, keeping employee records in its own regional HR system while connectors share the agreed data with the global control tower in Zoho Creator.
04
Connectors
Region-aware OAuth 2.0 connectors call each region's correct data-center endpoints and run scheduled delta syncs every 15-60 minutes, with sync logs, audit and exception handling.
05
Data model
In Zoho Creator, normalization and mapping tables translate each region's fields into one canonical HR data model, so every metric has a single definition and KPIs are comparable across countries.
06
Global dashboard
Leadership opens one Zoho Creator dashboard with 9 HR modules, charts and drill-down. Role-aware access limits each region to its permitted data, and approved changes are written back to the source region.

The solution

What we built for Esyasoft

Shyphan, a Zoho Premium Partner, built a hub-and-spoke platform: regional Zoho People instances feed a canonical HR data store in Zoho Creator, surfaced through one governed, role-aware dashboard.

Zoho Creator Control Tower

Canonical global HR data model (master, employee, fact and mapping tables)
One leadership dashboard with charts, KPIs and drill-down
Role-aware access so each region sees only its permitted data
Governed, approved write-back to the source region
Admin console for mappings, sync settings and templates

Multi-Region Zoho People Integration

Region-aware OAuth 2.0 with the correct data-center endpoints
Metadata discovery of each region’s forms and schema
Scheduled delta sync (every 15-60 minutes) to keep KPIs fresh
Normalization and mapping tables for comparable KPIs
Audit, sync logs and exception handling

Scope delivered

Zoho People configuration for the India entity
Connectors from the UAE and UK HR systems
Governed data model with agreed metric definitions
Global HR dashboard with country, function and grade views
Role-based access per region and leadership
Audit trail for every figure
Monthly data-quality checks
Leadership and HR team training

Who uses it

Global leadership

Review cross-region headcount, attrition, attendance and cost on one drill-down dashboard covering India, UAE and UK.

Regional HR teams

Keep ownership of their own records, see only their permitted data and submit governed updates back to the source region.

Platform administrators

Manage mapping tables, sync settings and templates in the admin console, and review sync logs and exceptions.

Architecture

How the systems connect

InputsZoho People IndiaUAE HR systemUK HR system

Delivered by Shyphan

OutputsLeadership dashboardRegional write-backSync logs

Integrations

Canonical HR Data Model
One global schema that every region maps into for comparable reporting.
Region-Aware OAuth
Correct regional server URLs for Zoho’s multi-data-center model.
Delta Sync & Write-Back
Fresh KPIs without live fan-out, plus governed updates to the source.
Role-Based Access
Global, regional and admin roles via Creator Permissions and Data Sharing.

Reports and dashboards

Global headcount

Headcount across India, UAE and UK, with drill-down by country, function and grade.

Attrition

Attrition compared across regions using one agreed definition from the canonical data model.

Attendance and leave

Attendance and leave data from each region, normalized so the figures can be compared.

Workforce cost

People cost by region, function and grade, with an audit trail behind every figure.

The results

What the system does now

One Global Source of TruthHeadcount, attrition, attendance and cost, comparable across every region.
Faster Leadership DecisionsLive drill-down replaces slow, manual board-report consolidation.
Governed, Secure AccessEach region sees only its permitted records and fields, with full audit.
Less Manual ReportingScheduled delta sync ends the monthly spreadsheet stitching.
Ready to ScaleAzerbaijan and Indonesia can be onboarded with a repeatable template.
Compliance by DesignRegion-aware OAuth and data residency handled as a formal design gate.

Client testimonial

Shyphan gave us a genuine global HR control tower. Our India, UAE and UK data now live in one governed dashboard, leadership gets answers in seconds instead of days, and each region still owns its own system. As an Adani Group company operating across borders, that combination of visibility and control is exactly what we needed.

Global HR LeadershipEsyasoft · an Adani Group company

Delivery

Hub-and-spoke delivery in 13 weeks

01
Discovery & BRD
KPI workshops, field-mapping workbook, canonical model design, delivery setup
Signed-off BRD & data model
02
Creator Core Build
Global app, navigation, canonical store, role model, dashboards, admin console
Working control tower
03
Integration Wave
India, UAE, UK OAuth connectivity, sync logic, normalization and validation
Three regions unified
04
Security & Notifications
Roles, access control, email templates, alerts and exception handling
Governed, secure access
05
UAT, Training & Go-Live
UAT support, training, handover, go-live and hypercare
Adopted, stable platform

FAQ

Questions about this project

Does each region still own its HR data?

Yes. Each region keeps its own HR system and remains the owner of its records. The control tower reads governed extracts, role-aware access limits each region to its permitted records and fields, and any update to source data goes through an approved write-back with a full audit trail.

How fresh are the figures on the dashboard?

Scheduled delta syncs run every 15-60 minutes from each regional system into the Zoho Creator data model. This keeps KPIs fresh without querying every region live each time the dashboard opens, and sync logs record each run and any exceptions.

Can new countries be added later?

Yes. Azerbaijan and Indonesia are the next 2 regions planned. Because every region maps into the same canonical data model through mapping tables and region-aware OAuth, a new country can be onboarded with a repeatable template instead of repeating the setup from scratch.

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Esyasoft

What Esyasoft needed to fix

What changed for the team

The business process, step by step

Zoho People (India)

UAE HR system

UK HR system

Connectors

Data model

Global dashboard